Terms and Conditions
General Terms and Conditions (GTC) of candycube.eu
1. Scope
1.1. The following General Terms and Conditions (GTC) apply to all business relationships between Wiresoft AG, trading under the brand candycube.eu, Oberneuhofstr. 5, 6340 Baar, Switzerland (hereinafter referred to as "CandyCube" or "we") and its customers via the online shop on www.candycube.eu.
1.2. These terms and conditions apply to both businesses and private individuals (hereinafter referred to as "customer") throughout Europe. Conflicting or deviating terms and conditions of the customer do not apply unless CandyCube has expressly agreed to their validity.
2. Subject matter of the contract
2.1. CandyCube offers fully automatic cotton candy machines, various accessories and maintenance services.
2.2. The offer is aimed at both companies and private individuals.
3. Conclusion of contract
3.1. The customer can place orders via the CandyCube online shop. The ordering process includes selecting the products, adding them to the shopping cart and completing the order by entering the required data and accepting these Terms and Conditions.
3.2. After placing the order, the customer will receive an automated confirmation by email. A legally binding purchase contract is only concluded when CandyCube has confirmed the customer's order by sending a separate order confirmation by email.
3.3. There is no minimum order quantity.
4. prices and payment conditions
4.1. All prices stated on the website are net prices and are exclusive of VAT and shipping costs, unless otherwise stated.
4.2. The customer can pay via PayPal, credit card or advance payment. The invoice amount is due in full immediately after the contract is concluded.
4.3 If a payment is not successful, CandyCube reserves the right to withdraw from the contract and cancel the order.
5. Delivery conditions and shipping
5.1. Delivery is made by freight forwarder and is possible in all European countries.
5.2. Shipping costs are individual for each product and are displayed during the ordering process. These costs are borne by the buyer unless expressly agreed otherwise.
5.3. Delivery times vary depending on the product and destination and will be communicated to the customer when the order is confirmed.
6. Right of withdrawal and return
6.1 There is no right of return for custom-made products or B2B transactions.
6.2. There is a statutory right of withdrawal of 14 days for accessories. The return must be made in the original packaging and unused.
6.3. The customer shall bear the costs for return shipment.
7. Warranty and liability
7.1 The statutory warranty rights apply.
7.2 In case of defects, the customer has the right to subsequent performance (remedy of defects or replacement delivery).
7.3 Damage caused by improper use, non-compliance with cleaning and hygiene regulations or self-infringement is excluded from the warranty and liability.
8. Data protection and data security
8.1. CandyCube collects and processes the customer’s personal data exclusively for the purpose of processing the order and fulfilling contractual obligations.
8.2. The data is stored on secure servers and only passed on to the shipping company responsible for delivering the goods. It is not passed on to third parties.
9. Customer Service and Support
9.1. CandyCube offers free maintenance of the cotton candy machines for the first two months after purchase. After that, a separate maintenance contract can be concluded to continue to receive maintenance and emergency service.
9.2. Customer service can be reached by phone, email and WhatsApp Business. Service hours for those with an existing maintenance contract are Monday to Sunday.
10. Final Provisions
10.1. The place of jurisdiction for all disputes arising from the contractual relationship shall be Zug, Switzerland.
10.2. If any provision of these Terms and Conditions is invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
10.3. Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.4. These Terms and Conditions are written in German. In the event of discrepancies between the German version and translations, the German version shall prevail.