Maintenance service for your cotton candy machine with CandyCube!

At CandyCube, the smooth operation of your cotton candy machine is our top priority. So that you can concentrate fully on your business, we offer a comprehensive maintenance service that guarantees maximum security and minimal downtime. Thanks to our modern remote maintenance technology, we can resolve many problems quickly and efficiently remotely - without the need for an on-site visit.

Our maintenance service in detail

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Fernwartung und Diagnosis

Our trained technicians will remotely check your machine, identify problems and resolve them as quickly as possible without you having to wait for an on-site visit
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Troubleshooting

Should technical problems occur, our experts will intervene remotely and ensure that your machine is up and running again quickly.
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Regular system checks

We carry out regular checks and updates remotely to ensure your machine is always up to date and working efficiently.
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spare parts service

If a spare part is needed, we will coordinate shipping and instructions for easy replacement – ​​so your machine will always be ready for use.

Why is our remote maintenance service ideal for you?

Our cotton candy machines are known for their reliability and durability. However, technical challenges can occasionally arise in a busy operation. With our remote maintenance service, we offer you:

• Fast error diagnosis

In the event of a fault, our technicians can immediately access your machine and diagnose and resolve the problem remotely.

• Minimal downtime

Thanks to our remote maintenance solutions, your machine will be ready for use again more quickly – without long waiting times for a technician on site.

• Maximum efficiency

Our service ensures that your machine always runs optimally and is ready for use at any time.

• Availability around the clock

Our technical support is available from Monday to Sunday – we won’t let you down.

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How our remote maintenance service works

• Quick contact

In case of a malfunction or if you have any questions, you can contact us directly via our service hotline, via WhatsApp Business or by email.

• Remote analysis

Our technicians will remotely connect to your machine and perform a thorough diagnosis.

• Troubleshooting

Once the cause is identified, we will resolve the issue remotely so your machine is back up and running quickly.

• Regular updates and checks

We take proactive care of your machine, carry out regular updates and check the systems for optimization potential.

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Our maintenance contracts – flexible, transparent and reliable

To offer you maximum security and planning reliability, we have developed flexible maintenance contracts that are tailored to your needs:

Basic maintenance contract

Basic maintenance contract

Includes regular system checks and remote maintenance on working days, with technical support Monday to Friday.

Premium maintenance contract

Premium maintenance contract

Ideal for companies with higher maintenance needs. Includes advanced remote maintenance and support 7 days a week

All-inclusive maintenance contract

All-inclusive maintenance contract

For companies that want maximum security and minimal downtime. Includes unlimited remote maintenance, 24/7 technical support, and free spare parts when needed.

Your advantage – worry-free operation with CandyCube

With CandyCube on your side, you can be sure that your cotton candy machine will always be running at its best. Our remote maintenance service is designed to save you time and money while we take care of the technical details, allowing you to focus on your business and your customers.

Would you like to learn more about our maintenance service or sign up for a maintenance contract? Contact us today – our team is always there for you and will be happy to advise you!